SOPHIA OTTAWA
Based on +9,465 verified reviews
Trusted by over 25,000 women worldwide.
Frequently Asked Questions
When will my order be shipped and what is the delivery time?
All orders are dispatched within 24–48 hours. Delivery takes approximately 5–7 business daysdepending on your location.
Will I receive a confirmation after placing my order?
Yes, once your order is placed you will receive an email confirmation with your order details. Please check your spam folder if you do not see it in your inbox.
How can I return my order?
If you are not satisfied with your order, you may return the item within 30 days of receipt. Please ensure the product is in its original packaging and in perfect condition. To request a return, send an email to info@sophiaottawa.com with your order number, the reason for the return, and a photo if the item is damaged. Returns are not free of charge — please choose your size carefully. Customers are responsible for covering the cost of return shipping.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal and other secure payment methods available at checkout.
How can I contact you for help?
We are happy to help! Feel free to reach out to us through our contact page and we will get back to you as soon as possible.
FREE SHIPPING
Enjoy free shipping on all orders across Canada, with real-time tracking via Canada Post.
CUSTOMER SUPPORT
Have a question, a return, or just need a hand? Our team is here to help you quickly and personally. Reach out to us at: info@sophiaottawa.com
30-DAY MONEY-BACK GUARANTEE
At Sophia Ottawa, shop with complete peace of mind thanks to our money-back guarantee.
SECURE PAYMENT
Pay with confidence using credit card, Apple Pay, Shop Pay, and more.